Refund & Return Policy

Your satisfaction is important to us.

Change of Mind Returns

We accept change-of-mind returns within 3 days of delivery.

To qualify:

• The item must be unworn, unused, and in its original condition.

• The item must be returned in its original packaging.

• Customers are responsible for return shipping costs.

• Original shipping charges are non-refundable.

Wrong Item Received

If you receive an incorrect item, please contact us within 3 days of delivery.

We will provide instructions for the return and will cover the return shipping costs. Once the item is received and inspected, we will send the correct item or issue a refund if appropriate.

Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery.

To process a damage claim, we require:

• Clear photographs of the item.

• Photographs of the packaging.

• A continuous unboxing video showing the unopened package being opened and the condition of the item.

This helps us investigate shipping damage and submit claims with our shipping partners.

If the claim is approved, we will cover the return shipping costs and offer a replacement or refund.

Missing Items

If you believe an item is missing from your order, please contact us within 3 days of delivery.

A continuous unboxing video of the unopened parcel is required for missing-item claims.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made jewelry.

• Items showing signs of wear, damage, or alteration after delivery.

• Earrings that have been worn, for hygiene reasons (unless faulty where required by applicable law).

Refunds

Approved refunds will be issued to your original payment method after we receive and inspect the returned item. Processing times may vary depending on your payment provider.